Products available for sale on www.firstmemories.co.uk are subject to these terms and conditions. By purchasing products on this website you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of purchase. You confirm that all information you have provided is accurate and true.

Trademarks
All trademarks and registrations are the property of their respective owners.

Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card transactions are handled using a secure payment system provided by NOCHEX.
 
Prices
All prices stated on the website are subject to change without notice. E&OE.

Payment
Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus delivery costs. Any refunds made in respect of returns or cancellation will be made by the same method as payment was sent to us. If your payment cannot be verified or is in any way unacceptable, the order will not be dispatched.

Dispatch
When payment has been confirmed, we will ship your product as soon as possible. We aim to dispatch all orders within 24 hours of receiving payment. If your order cannot be shipped within this time period we will contact you.

Title
Title to the product passes at the time we dispatch the product. We are not liable for any loss or damage caused during delivery. This is covered by the shipping insurance.

Liability
We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from this site. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

Warranty
All products carry a 12 month warranty.

Faulty Products & Returns
If you believe your goods have a fault, please contact us by telephone or email. Faulty products should be returned directly to us by recorded post and we will send out a replacement. Where no replacement is available, a full refund will be issued. We will refund return postage costs you incur returning a product to us.

Orders will not be accepted for return if they are not faulty.  If a returned item is found to not be faulty, the product will be returned to you and you will be charged for postage.

Undelivered / Missing Products
Orders failing to be delivered will be re-sent at our expense.

Cancelled Orders
If you cancel your order whilst its status remains at “pending” or “processing” we will refund the full cost of the purchase.  If the status has progressed to “dispatched” the usual returns policy applies.